Golden Thread
Themes
Clusters of feedback that share a problem: promote them into features, track trends, archive when resolved.
Themes are aggregations of feedback. They make the question "what are users saying together?" answerable without re-reading 500 rows.
What you'll see
- Lifecycle strip: per-status counts above the table; click a node to narrow to that status, click again to clear
- Theme list: title, ID, status, trend chip, feedback / feature / initiative counts, personas, created date, description; sorted by feedback count by default
- Filter bar: status (
new | emerging | active | mature | archived; the API also acceptsunder-review | planned | in-progress), trend direction, created date, persona
Row drawer
- AI-generated description (re-runnable on demand)
- Status, trend and weekly growth, editable in place
- Linked feedback
- Linked features and initiatives (downstream)
- Linked personas (who experiences it)
Common actions
- ProductSense button in the toolbar for cross-theme cleanup (the
mshortcut is bound on the Feedback page only) - The standard entity-context shortcuts apply once a row has focus:
⌘Oopen details,⌘Iask Copilot,N Fcreate a feature linked to the theme,Llink to existing,Aassign team member
Trend chip semantics
The trend column is one of up | stable | down | growing | declining. The weekly_growth column is the underlying numeric. Both are values you set, in the drawer or through the API; nothing computes them automatically, so treat the chip as a directional signal rather than a precise number.
Data flow
Created manually, from ProductSense link suggestions, or through the API. The theme_feedback junction carries an optional confidence score per match (settable through the API; the UI doesn't show it); the theme_features junction connects themes downstream to features, and theme_personas records who experiences them.
Related
- Themes API reference
- Feedback page: upstream
- Features page: downstream