# Feedback

> The Inbox where customer signals land: triage, tag, cluster, link to themes, and promote to features.

Source: https://productos.ca/documentation/pages/golden-thread/feedback (last reviewed 2026-09-22)

The Feedback page is the **upstream** of every Golden Thread. Every customer voice you capture lands here.

## What you'll see

- **Lifecycle strip**: per-status counts above the table; click a node to narrow to that status, click again to clear
- **Data table**: every active feedback row, sorted by votes (highest first) by default. `addressed` and `wont-do` rows are hidden until you pick them in the status filter
- **Toolbar filters**: status, urgency, created date, source, segment, account, product, module, persona, and full-text search (`⌘F` / `Ctrl+F` focuses it)
- **ProductSense button**: runs the data-quality checks across the visible page (`p` to open)
- **Trash icon link**: opens the trash at `/trash?entity=feedback`, a separate route where soft-deleted rows can be restored or deleted permanently

Untriaged and triaged rows live in the same table; narrow with the status filter.

## Row drawer

Click any row (or press `⌘O` / `Ctrl+O` on a focused row) to open the detail dialog:

- Title / description / urgency / tags (editable inline)
- **Links rail**: themes / features / personas / accounts (multi-select picker per junction)
- **Submitter**: name + email when the source captured it
- **Activity**: audit log scoped to this row
- **Followers**: the people who hear when this feedback changes status or gets a comment (see below)

## Followers

Support, Account and Sales people can follow the feedback their customers gave: **Follow** under **Followers** in the panel's Audience section. Followers hear when the feedback's status changes, including when it moves to *Addressed* because the work linked to it shipped, and when someone comments on it. Whoever logs a piece of feedback in the app or through Claude follows it from the start. Members and up can add or remove other people with **+ Add**, and someone added that way is told. Feedback that comes in from the widget, the portal, the Feedback API, imports or integrations has no followers until someone follows it. Followers are being rolled out: if the panel shows no Followers row, they aren't turned on for your workspace yet.

## Common actions

Default shortcuts (rebind under [Settings → Keyboard Shortcuts](https://productos.ca/documentation/pages/settings/keyboard)):

- `c`: open the new-feedback dialog
- `p`: open ProductSense over the visible page
- Inside the dialog: `⌘↩` / `Ctrl+Enter` to save, `⌫` or `Delete` to move to trash, `g` to AI-generate the description

## Data flow

Sources: the feedback widget, the [Feedback API](https://productos.ca/documentation/api/v1/feedback-api), support integrations (Intercom, Zendesk and others), manual entry, the Excel importer and the REST API. The `source` field controls attribution; see [Feedback API reference](https://productos.ca/documentation/api/v1/reference/feedback).

## Related

- [Triage workflow](https://productos.ca/documentation/guides/workflows/feedback-triage)
- [Feedback API](https://productos.ca/documentation/api/v1/reference/feedback)
- [Themes page](https://productos.ca/documentation/pages/golden-thread/themes): where triaged feedback rolls up